We are delighted to announce that we have been rated as GOOD by the CQC following our inspection in December 2018. All the staff at the agency work very hard to deliver a high-quality service to our clients and we are extremely proud to have such a compassionate and dedicated team whose work has been recognised in this way.
We are particularly thrilled by some of the feedback given to the CQC by our clients and shows how wonderful our care workers are. Here are just some of the comments made:
“I have one carer and I always feel absolutely safe with her. She is now a part of the family, everyone accepts her”
“Carers are always talking to me asking me how I’m feeling and what I have been up to since the last visit, she [a staff member] takes a genuine interest in me”
“The carer is like one other family. I trust her. She does anything I need. We don’t stop chatting we have a good laugh.”
A family member told us, “They all love [my relative] and definitely respect us. They respect our culture. They laugh and joke with my relative.”
Nicola Otake, Operations Director at Hartwig Care, said: “We’re thrilled with the outcome of the CQC inspection. The inspection highlights the efforts and hard work of the team and it is good to be recognised positively.”