We have received our latest Care Quality Commission (CQC) report following our recent inspection in September 2017.
The CQC are an independent regulator of health and social care services in England who monitor, inspect and regulate services to make sure they are meeting fundamental standards of quality and safety.
Our recent inspection was carried out on the 18th September 2017, and we were rated as “good” in 3 out of the 5 criteria of the service and we are working hard to improve in the two areas highlighted by the inspection.
Customers and staff were interviewed by the inspector for their comments on what it is like to receive a service from us, and what it is like to work for us. Here is just some of the lovely feedback we received from our customers:
“Yes I do feel safe. I had a stroke a number of years ago and I have to walk with a stick and [staff name] holds my arm as we go to the bathroom – it gives me confidence.”
“I do feel safe with them even when the other ones come, they are alright, well I stand no nonsense anyway.”
The inspector also indicated that
“one person using the service and one relative told us about a situation when they had not felt fully safe with the staff supporting them. However, they both told us that the agency had listened to their concerns and addressed them immediately and to their satisfaction.”
Furthermore, external health and care professionals spoke positively about the staff and the management team at Hartwig Care. We were told that the agency had sufficient skills to work with people, and they were always happy to communicate with respective professionals regarding care and support for people who used the service. Their comments included:
“[staff name] is excellent at communicating with customers and their families and responds promptly to emails and phone calls. I do not hear complaints from customers about Hartwig staff.”
“I have no concerns about the leadership or management. Hartwig Care Ltd has been cited as a good example in our bi-monthly homecare provider forum in the performance of their electronic monitoring systems.”
“We are very impressed with Hartwig, They are excellent.”